Contact Us

If you are looking to rent a home with us please visit our available properties page first - we do NOT automatically send out application forms for housing as we think it's better to speak with you about your individual requirements.

 

 

 
 

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​So what happens next when I contact you?

First and foremost we will answer any questions you may have and address the issues you have raised.
 
If you have contacted us about nuisance or a repair then this will be looked at by the relevant team who will liaise with you as to what steps to take next. 
 
We also consider all suggestions, complaints, compliments and comments that we receive and use them to review our services.  Your feedback helps us to make decisions about our future plans.
 We always aim to deliver services in the best way we can however we accept that on some occasions things go wrong. Click here to find out what happens if you want to raise a concern.
 

Other ways to tell us your views

If you have experienced a particular service from us, such as having a repair carried out or receiving help when you moved into your new home, you may be one of the thousands of residents we phone to ask your views of the service.  We also hear your feedback on our services through our annual resident satisfaction survey, which we carry out with a third of our residents each year.  Almost 1,000 residents gave us up to date feedback in our 2011 Resident Satisfaction Survey. This showed: 
 Over 71% (593) of respondents felt that we take your views into account.
  • 55% (526) said you don't get involved because you are happy with the service you receive. 
  • Over 81% (759) felt that we are good at keeping you informed of things that affect you as a resident.

We also have a resident particpation group where residents tell us thier views on a variety of things.  If you are interested in joining the group click here to find out how to get involved.

 

 

If you are a third party solicitor enquiring about our insurance policy details and Portal ID:

For Employers Liability  our insurer is NIG, policy number 006241418 via Arthur J. Gallagher Insurance Brokers Ltd and the portal compensator ID AJGallagher G00315.

For Public Liability our insurer is NIG, policy number 006241418 via Arthur J. Gallagher Insurance Brokers Ltd and the portal compensator ID AJGallagher G00315.

 

By Phone

  • Customer Services:
    0800 052 2526 or
    029 2041 5300
  • West Wales office:
    01239 712000
  • Text (SMS): 07788 310420

By Fax

  • Fax: 029 2041 5380 (Cardiff)
  • Fax: 01352 736340 (Ewloe)
  • Fax: 01239 712001 (Newcastle Emlyn)

By Email

Social

Post or Visit

Head Office
Archway House
77 Parc Tŷ Glas
Llanishen
Cardiff
CF14 5DU

Open Mon - Fri, 08:30 - 16:00

North Wales Office
Tŷ Draig
St. David’s Park
Ewloe
Deeside
CH5 3DT 

Open Mon - Fri, 08:30 - 16:00

West Wales Office
Cwrt y Llan
Church Lane
Newcastle Emlyn
SA38 9AB

Open Mon - Thur, 09:00 - 17:00
                     Fri, 09:00 - 16:00