So what happens next when I contact you?
First and foremost we will answer any questions you may have and address the issues you have raised.
If you have contacted us about nuisance or a repair then this will be looked at by the relevant team who will liaise with you as to what steps to take next.
We also consider all suggestions, complaints, compliments and comments that we receive and use them to review our services. Your feedback helps us to make decisions about our future plans.
Other ways to tell us your views
If you have experienced a particular service from us, such as having a repair carried out or receiving help when you moved into your new home, you may be one of the thousands of residents we phone to ask your views of the service. We also hear your feedback on our services through our annual resident satisfaction survey, which we carry out with a third of our residents each year. Almost 1,000 residents gave us up to date feedback in our 2011 Resident Satisfaction Survey. This showed:
Over 71% (593) of respondents felt that we take your views into account.
- 55% (526) said you don't get involved because you are happy with the service you receive.
- Over 81% (759) felt that we are good at keeping you informed of things that affect you as a resident.
We also have a resident particpation group where residents tell us thier views on a variety of things. If you are interested in joining the group click here to find out how to get involved.
If you are a third party solicitor enquiring about our insurance policy details and Portal ID:
For Employers Liability our insurer is NIG, policy number 006241418 via Arthur J. Gallagher Insurance Brokers Ltd and the portal compensator ID AJGallagher G00315.
For Public Liability our insurer is NIG, policy number 006241418 via Arthur J. Gallagher Insurance Brokers Ltd and the portal compensator ID AJGallagher G00315.