Repairs and Maintenance

Making sure that your home is well looked after is a key priority for us so it’s important that you let us know if anything goes wrong. Some repairs are our responsibility as the landlord and some are your responsibility. See our FAQs for more infomation.

We are committed to doing what matters and determine how long it will take to does depend on the urgency of the repair and your individual needs.

Emergency repairs are dealt with within 24 hours, urgent repairs within 7 days and all other repairs within 28 days.

You can report a repair by:


For us to ensure we provide the right service at the right time please provide us with:

  • Your name, address and contact number.
  • What you think needs to be done, giving as many details as possible.
  • When somebody will be at home to allow the repair or inspection to be carried out.


If you have any difficulty with or need any advice on using your home and things like fires, boilers, water heaters, showers or smoke detectors please contact us.


​Our staff will take some details of the repair and check that we have an up-to-date number on which to contact you.
Read more here...

Gas boilers

​Your safety - our responsibility

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Planned maintenance

​We use information we collect to help us to decide which properties will be included in our planned maintenance programme .

Read more here...