Getting it right
Once in a while every company needs to take a long hard look at itself and think about how well it is doing and what would make things better.
We talk to people every day and know how difficult it is to find somewhere to live which is why we want to grow and provide more homes for local people. We also know that we can make a difference to our residents in how we run Wales & West Housing.
So we’ve taken that long hard look at ourselves, at all the things we do, and want to tell you what we found. With In Touch you should have received your copy of ‘Getting it right...’
A massive thank you to those of you who got in touch with us via text or completed our survey by phone or through our website.
Over 1,000 people texted us to tell us what they thought of WWH and our plans for the way in which we work, and the things we want to do in the future.
This is the first time that we have tried a web based survey so we were really pleased that a small number of you took the time to fill it in.
So what next?
It is only your feedback that helps us to know whether we are doing the right things for you and find out what else you want us to focus on.
We will now spend time looking at the feedback that you have given us in detail and make sure we learn from it and make changes where we can to improve things for our residents.
You can give us feedback at any time about any issues that you may have. Just get in touch with us in the way that suits you best!