Digital Services

WWH resident cuddling her dog

Request a change

WWH resident laughing with Housing Officer

General enquiry

Housing Officer handing over keys to new resident

Contact my Housing Officer

Persons hands taking adjustable wrench out of toolbox

Report a repair

Hand holding payment card

Pay my rent

Hands on a contract with small figurine of a house sat on top

Share a concern, make a complaint or compliment

Digital Services

WWH resident cuddling her dog

Request a change

WWH resident laughing with Housing Officer

General enquiry

Housing Officer handing over keys to new resident

Contact my Housing Officer

Persons hands taking adjustable wrench out of toolbox

Report a repair

Hand holding payment card

Pay my rent

Hands on a contract with small figurine of a house sat on top

Share a concern, complaint or compliment

Call

0800 052 2526

Outside of office hours (8am to 5pm Monday to Friday) we are able to help with emergencies only. The best time to call for non-emergencies is after 2pm on Mondays.

Repairs: If you’re calling to report a repair, our repairs phone line is open 8am-5pm Monday to Friday. All non-emergency repairs are dealt with within these hours. You can report a repair online at any time.

Email

Contactus@wwha.co.uk

Emails are monitored Monday to Friday 8.30am – 4pm. This service will not be monitored when our offices are closed.

Text

07788 310420

Text messages are monitored Monday to Friday 8.30am – 4pm. This service will not be monitored when our offices are closed.

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FAQs

Got a question about your home, repairs, or any of our services? You may find the information you need in our FAQs section.

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Have your say

Involving our residents in what we do and how we do it is really important to us. We want you, our residents to be involved in whatever way suits you.

Our offices

WWH South Wales Office 'Archway House'

Cardiff (Head Office)

Archway House
77 Parc Tŷ Glas
Llanishen
Cardiff
CF14 5DU

Open
Mon – Thurs, 8:30am – 5pm
Friday, 8:30am – 4pm

WWH North Wales office 'Ty Draig'

North Wales

Ty Ddraig
St David’s Park
Ewloe
Flintshire
CH5 3DT

Currently closed to the public

WWH West Wales office 'Cwrt Y Llan'

West Wales

Cwrt y Llan
Church Lane
Newcastle Emlyn
Carmarthenshire
SA38 9AB

Currently closed to the public