Paying your rent and any charges should be your top priority. If you don’t pay, you risk losing your home. We offer a wide range of different payment options to make this as easy as possible for you, including paying online, over the phone and setting up Direct Debits.
If you need to talk to someone about your rent payments or if you are struggling to pay your rent please contact your Housing Officer.
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Paying by Direct Debit
Paying by Direct Debit is the simplest way to pay your rent. It is easy to set up and payments can be taken weekly, fortnightly or monthly as you wish.
Direct Debits are convenient and give you greater control over your money.
Our Direct Debit payment scheme offers a payment guarantee. If there are any changes to the amount of your Direct Debit, we’ll let you know at least 10 working days in advance.
Please contact your Housing Officer if you would like to set up a Direct Debit.
Contact my Housing Officer >
If you need to talk to someone about your rent payments or if you are struggling to pay your rent please contact your Housing Officer.
FAQs
I don’t have a bank account, can I still set up a direct debit?
If you haven’t got a bank or building society account don’t worry, we can help and support you to set one up.
Direct Debit payments – weekends and bank holidays
Direct Debits due for payment on a bank holiday or weekend will fall on the next working day.
As we submit the payment file in advance it may, however, show as a pending transaction and affect your cleared funds over the bank holiday.
I do not have enough money in my bank account for my Direct Debit. What should I do?
Contact us immediately so we can talk to you about paying your rent. If told in sufficient time, usually three working days, we may be able to suspend the Direct Debit and stop you having to pay bank charges. Email: Direct.Debits@wwha.co.uk
Pay by phone – 0800 052 2526
You can pay over the phone using your debit or credit card by calling us on 0800 052 2526. We cannot take card payments unless the card holder is present.
Our phone lines are open between 8am and 5pm Monday to Friday.
Set up a payment plan
Speak to your Housing Officer about setting up a payment plan. They’ll work with you to understand your incomings and outgoings and set up a payment plan that suits you: all whilst giving you the peace of mind that you’ll keep your home.
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Supporting you
Our Housing Team is here to support you to sustain your occupancy and live in your Wales & West Housing home for as long as you want to. If you are struggling to pay your rent and bills and need support or advice, contact your Housing Officer.
Our teams are also on hand to help you with any other queries you may have about your rent or your home. Your Housing Officer is the best point of contact or you can call us on 0800 052 2526. We can also provide you with copies of your rent statements at any time.
Get a copy of my rent statement >