Christmas closing hours 2024
Our offices will be closed to visitors on Monday 23 and Tuesday 24 December, however you will be able to phone us as usual on these days.
We will be closed for Christmas from 3pm on Tuesday 24 December to 8am on Thursday 2 January.
During this time our social media channels, phone lines and website will not be monitored.
If you have urgent emergency enquiries during this time, please call: 0800 052 2526
You can pay your rent or report a non-urgent repair online.
Help and support from Life & Progress
You never know when you may need some extra help or support.
The Tenant Support and Wellbeing Service is a free and confidential dedicated online and telephone support service that our residents can call any time of day or night. Call 0330 094 8845 or log in with username: walesandwest | password: resident
Run by Life & Progress, the service offers round-the-clock expert, confidential support and guidance for all our residents.